Complaint and Grievances Reprisal System

To give quick and proper attention to our Banks valued customers,the Bank is constantly improving Customer Service .In case of any complaints about the Bank, the customers are encouraged to approach Bank Authorities first and give them reasonable time to solve the problem.

On failure of the Bank to give satisfactory or just services, customers can approach the Banking Ombudsman to file their complaints. The Address and other contact details of RBI appointed Ombudsman and Authority is as below:

The Secretary
Office of Banking Ombudsman
Gujarat, Dadra Nagar Haveli and Daman and Diu
RBI Building, La`Gajjar Chambers
Ashram Road
Ahmedabad 380009
Phone : (079) 26586718 / 26582357
Fax: (079)26583325
e-mail: boahmedabad@rbi.org.in
In the Bank the authority to approach for grievances Reprisal and complaints is
Mr. Harikishan N. Bhatt
GM & CEO
Arvindbhai Maniyar Nagarik Sevalay
150 Feet Ring Road Near Raiya Circle
Rajkot 360005
EPBX:-0281-2555555
DIRECT /FAX :-0281-2555788/789
EMAIL:harkishanbhatt@rnsbindia.com