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RBI Ombudsman

Complaint and Grievances Redressal System

To give quick and proper attention to our Banks valued customers,the Bank is constantly improving Customer Service .In case of any complaints about the Bank, the customers are encouraged to approach Bank Authorities first and give them reasonable time to solve.

On failure of the Bank to give satisfactory or just services, customers can approach the RBI Ombudsman to file their complaints. The Address and other contact details of RBI appointed Ombudsman and Authority is as below:

Salient Features of RBI Integrated Ombudsman Scheme - Click Here To Download

LEVEL-1 LEVEL-2 LEVEL-3
For queries, feedback and complaints, please contact Branch Head or Branch Contact Details - Click Here
For online complaint registration - Click Here
If your complaint, not resolved within 7 days or you are not satisfied with resolution, please conatct Bank's Ombudsman Officer 		Bank's Ombudsman Officer
SHRI BHAWANI SINGH RATHORE,
AGM-Banking,
Arvindbhai Maniyar Nagarik Sevalay,
150 Feet Ring Road Near Raiya Circle,
Rajkot 360005
EPBX : -0281-2555555
Direct : -0281-2555830
Email : agmbanking@rnsbindia.com 		If your complaint not resolved by Bank within 30 days,
then you can contact :
RBI Ombudsman Office
C/o Reserve Bank of India
4th Floor, "Riverfront House", Behind H.K. Arts College,
Between Gandhi & Nehru Bridge,
Pujya Pramukh Swami Marg (Riverfront Road - West),
Ahmedabad-380009
Phone : (079) 26582357
Email : crpc@rbi.org.in
Click Here to Download RBI IO scheme

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