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DEMAT

INVESTOR CHARTER

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PRESENTING TO THE PUBLIC, DEMAT ACCOUNT WITH NO LIFETIME AMC CHARGES OR CUSTODY CHARGES :

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Schedule of the Charges for Demat Services

Particular	FREE SCHEME	INVESTOR SCHEME
Statutory Charges at the Acc. Open	Nil	Nil
Advance / Deposit / Refundable interest free Deposit	Rs 2500/-	Nil
Account Maintenance	Nil	Rs 300 + Applicable Taxes
Demat (Postage Charges)	Rs. 100/- upto 5 Certificate & Rs. 10/- per Certificate thereafter	Rs. 100/- upto 5 Certificate & Rs. 10/- per Certificate thereafter
Demat Rejection Postage Charges	Rs. 50/- upto 5 Certificate & Rs. 10/- per Certificate thereafter	Rs. 50/- upto 5 Certificate & Rs. 10/- per Certificate thereafter
Remat	Rs. 25/-	Rs. 25/-
Transaction (Debit)	0.02% of market value subject to minimum of Rs. 12/- whichever Higher	0.02% of market value subject to minimum of Rs. 12/- whichever Higher
Pledge Creation	Rs. 25/-	Rs. 25/-
Invocation of pledge	Rs. 25/-	Rs. 25/-
Closer of pledge	Rs. 25/-	Rs. 25/-
Failed Instruction charges	Nil	Nil
Other Charges
Home Visite Charges	Rs. 100/-	Rs. 100/-
New DIS Book	Rs. 3/- per page	Rs. 3/- per page
KRA Charges	Rs. 70/-	Rs. 70/-
Additional Statement & CMR (Physical)	Rs. 20/- up to 5 per Page & Rs. 2/- per Certificate thereafter	Rs. 20/- up to 5 per Page & Rs. 2/- per Certificate thereafter
CDSIL'S Annual Levy Corporate / Institutional BO Account	Rs. 500/-	Rs. 500/-

GST will be applicable on above mentioned charges

Remarks
In case of Free Scheme, Investor has not to pay any AMC, all Applicable Charges are payable and are as per scheme. Stationery charge + courier charge for trade book is rs 25/- per 20 DIS.

TIMINGS FOR VARIOUS SERVICES:

Services	Monday to Friday	Saturday
WORKING HOURS	10.45 AM - 05.45 PM	10.45 AM - 02.45 PM
DEMAT REQUEST	10.45 AM - 04.30 PM	10.45 AM - 01.30 PM
TRADE - INTER DEPOSITORY	10.45 AM - 04.00 PM	10.45 AM - 01.30 PM
TRADE - MARKET	10.45 AM - 04.00 PM	10.45 AM - 01.30 PM
ACCOUNT OPENING	10.45 AM - 04.30 PM	10.45 AM - 01.30 PM
INQUIRY TIMING	10.45 AM - 05.30 PM	10.45 AM - 01.45 PM

Recess-: 02:00 PM - 02:30 PM

Any Complaint Regarding Demat & ASBA :  Please Click Here

• Click here for CDSL E-Voting
• DEMAT Account Opening Procedure
• ODR Portal - Click Here

INVESTOR GRIEVANCE REDRESSAL MECHANISM

Escalation Matrix

Details of	Contact Person	Address	Contact No	Email Id	Working Hours
Client Servicing	Mr. Arjun Jagani	Nagarik Bhavan No.1,Parabazar,RAJKOT-360001.	(0281)2236915	rnsbdp@rnsbindia.com	Monday to Saturday 11.00 am to 2.00 pm and 2.45 pm to 6.00 pm (2nd & 4th Saturday holiday)
Head of Client Servicing	Mr. Amit Jat	Nagarik Bhavan No.1,Parabazar,RAJKOT-360001.	(0281)2236916	amitjat@rnsbindia.com	Monday to Saturday 11.00 am to 2.00 pm and 2.45 pm to 6.00 pm (2nd & 4th Saturday holiday)
Compliance Officer	Mr. Khumesh Gosai	Nagarik Bhavan No.1,Parabazar,RAJKOT-360001.	(0281)2236917	khumesh@rnsbindia.com	Monday to Saturday 11.00 am to 2.00 pm and 2.45 pm to 6.00 pm (2nd & 4th Saturday holiday)
CEO	Mr. Vinod Sharma	Arvinbhai Maniyar Nagarik Sevalay,150 Feet Ring Road,Near Raiya Circle,RAJKOT-360005.	(0281)2555788	vinodsharma@rnsbindia.com	Monday to Saturday 11.00 am to 2.00 pm and 2.45 pm to 6.00 pm (2nd & 4th Saturday holiday)

Details of Key Managerial Person & Authorized Persons
MANAGER	COMPLIANCE OFFICER
Mr. Amit Jat Contact : (0281)2236916 Email : amitjat@rnsbindia.com	Mr. Khumesh Gosai Contact : (0281)2236917 Email : khumeshgosai@rnsbindia.com

Registration Number	Registered Address
IN-DP-CDSL-109-2000	RAJAKOT NAGARIK SAHAKARI BANK LTD. Nagarikbhavan No-1, Dhebarbhai Road, Near Jubilee Garden, Rajkot - 360001

Filing compliant on SCORES – Easy & Quick
A). Register on SCORES portal B). Mandatory details for filing complaints on SCORES I). Name, PAN, Address, Mobile Number,E-mail ID C). Benefits: I). Effective Communication II). Speedy redressal of the grievances
Please Viste : https://scores.gov.in/scores/Welcome.html

Attention Investors:

(1) Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors.

SEBI Notification:

(1) KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. .(2) No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.